And it’s just like going to the doctor… If you are five minutes late, they can refuse to see you… Even though they routinely make you wait 90 minutes or more. My last flight to California was delayed SIX hours. No compensation, no apologies, Just I hope you weren’t trying to make a funeral or something. But if you get to that gate one mi…
And it’s just like going to the doctor… If you are five minutes late, they can refuse to see you… Even though they routinely make you wait 90 minutes or more. My last flight to California was delayed SIX hours. No compensation, no apologies, Just I hope you weren’t trying to make a funeral or something. But if you get to that gate one minute after they hang the little rope across it, you’re screwed.
Why should they care about good customer service? They have a very captive audience, esp once you’re at the airport, frantically trying to get where you want or need to go. I’m old enough to remember when flying was really special - people dressed up, the service & food were good & people behaved.
And it’s just like going to the doctor… If you are five minutes late, they can refuse to see you… Even though they routinely make you wait 90 minutes or more. My last flight to California was delayed SIX hours. No compensation, no apologies, Just I hope you weren’t trying to make a funeral or something. But if you get to that gate one minute after they hang the little rope across it, you’re screwed.
Exactly. I would think these airlines would want to have good customer service. They won't budge.
Why should they care about good customer service? They have a very captive audience, esp once you’re at the airport, frantically trying to get where you want or need to go. I’m old enough to remember when flying was really special - people dressed up, the service & food were good & people behaved.
Not to mention no TSA bullshit & family & friends could greet you or see you off down at the gate