Why should they care about good customer service? They have a very captive audience, esp once you’re at the airport, frantically trying to get where you want or need to go. I’m old enough to remember when flying was really special - people dressed up, the service & food were good & people behaved.
Exactly. I would think these airlines would want to have good customer service. They won't budge.
Why should they care about good customer service? They have a very captive audience, esp once you’re at the airport, frantically trying to get where you want or need to go. I’m old enough to remember when flying was really special - people dressed up, the service & food were good & people behaved.
Not to mention no TSA bullshit & family & friends could greet you or see you off down at the gate